Software solutions for your online business
novomind AG develops intelligent and innovative software solutions for a seamless shopping experience.
Software that creates valuable customer relationships: The owner-managed IT company from Hamburg specialises in fast shops, large volumes of product data and customer service tickets via phone, email or even WhatsApp. novomind makes online business in the B2C and B2B sectors seamlessly successful – on all channels, nationally and internationally. For more sales and even more satisfied customers.
Retail expertise combined with novomind software
OSP is a novomind implementation partner and helps customers to implement projects in the areas of commerce and customer service. In doing so, OSP contributes excellent knowledge about retail processes.
Solutions from novomind
is the engine for growth and success in your e-shop: novomind PIM software solutions guarantee you quality product data management.
is the shop system for omnichannel commerce. Fast and flexible when it comes to planning & implementation with outstanding performance.
integrates and automates the connection to all online marketplaces: with individual backend solutions for international omnichannel commerce.
is the intelligent call centre software for optimal multichannel management – from chatbots and email to (video) chat and social media.
novomind solutions offer you the following advantages
Hamburg-based novomind AG has been developing intelligent, globally deployable omnichannel commerce and customer service software for over 20 years and is one of Europe’s technology leaders. The software company’s solutions are characterized by:
novomind uses an operationally secure SaaS model in the novomind Private Cloud – hosted in German data centres. This ensures a platform that is constantly updated and available with 24/7 support.
Target group-specific product texts and images as well as real-time personalisation in the shop ensure an individual shopping experience. Agents in the service centre can also address their customers personally and know a customer’s history even before accepting the call – this is made possible by connecting customer data from third-party systems (ERP/CRM).
Product data changes can be transmitted to the shop in real time, where in-memory technology ensures short page load times and thus a high conversion rate.
novomind software has multi-client and multi-channel capabilities, making it suitable for any scenario. For example, the currency can be set separately from the language and both can be set separately from the shop country, or customer service can use the appropriate response template across channels and clients.
AI and chatbots
AI (artificial intelligence) is part of novomind’s founding history and is used in all software solutions. For example, the novomind call-centre software recognizes your customers’ request via semantic text analysis and can answer them directly via the iAGENT chatbot. This can even work via WhatsApp with the WhatsApp business interface.
Omnichannel Case for CP All
Among other things, the Thai retail group CP All owns the company 24Shopping as well as the approximately 11,000 convenience stores of the well-known 7-Eleven brand. In recent years, it has successfully expanded its e-commerce business together with novomind: webshops were created for various 24Shopping brands and several apps were connected in parallel.
In 2020, new customer channels were created for 7-Eleven with the launch of the ALL Online webshop and the integration of a shopping module into the existing app.