IT-Consuting: Green and red traffic lights

IT consulting for success in retail and logistics

The age of Retail 4.0 demands that retail companies adapt quickly to the rapid technological developments and the changed expectations of their customers. As experts in the introduction and further development of IT solutions in retail, OSP can advise you on the implementation of new business models and technologies. Comprehensive knowledge of business processes in retail and logistics combined with technological expertise make us your ideal partner.

We are well-versed and instrumental in shaping in the processes in omnichannel commerce, and we are able to guide companies in the implementation of their requirements and ideas. In doing so, we make use of our many years of experience in IT consultancy, and at the same time are pioneers of innovative concepts. Our consultants score points for their competent advice on individual applications or with overall approaches to solutions – from assessing requirements and analysing processes to advice on technology and innovations, as well as implementation of complex IT projects. If required, OSP will also take care of the subsequent software development. 

From strategy to implementation – Our areas of IT consulting

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Process advice

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Innovation advice

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Technology advice

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Project Management

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Process advice and optimisation

Successful positioning in e-commerce and omnichannel retail is not just a question of software and technology. At least as important are the quality and efficiency of the business processes outlined. Our consulting team with its many years of experience in e-commerce, retail and logistics is on your side and advises you in determining your digitisation goals.

We work with our customers to identify requirements for change in IT processes and develop a roadmap for the implementation of your IT strategy. Aside from consultancy, we also provide support with software development or assistance in the selection of suitable partners for implementation.

Alongside the focus on processes in multi- and omnichannel retail, such as cross-channel order management, stock movements or warehouse logistics, our consulting services also concentrate on the development and conception of e-commerce scenarios such as internationalisation strategies.

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Innovation advice

The digital transformation with all its possibilities is changing behaviour among customers at an astonishing pace. New services such as click and collect, in-store returns and mobile payment are rapidly becoming the standard and customers are ever more frequently expecting shopping experiences that are individually tailored to their needs.

OSP advises on innovative technologies, such as solutions using Artificial Intelligence, Blockchain and Conversational Commerce, Virtual Reality (VR), Augmented Reality (AR), Near-field Communication (NFC) and Radio Frequency Identification (RFID). We therefore guide you in the development of new ideas for your business and design the purchasing experience in line with your requirements and the preferences of your customers.

Artificial Intelligence and Conversational Commerce
Development of technologies for interaction via chat, messaging or speech, as well as dynamic mapping of product data on customer preferences by means of AI

Blockchain technologies
Designing transactions with chained data blocks uncomplicated and, above all, secure  OSP develops prototypes and advises on possible applications of Blockchain in logistics and retail

Augmented Reality
Prototyping of AR showcases for virtual set-up – OSP develops ideas for AR applications and creates special purchasing experiences that go beyond normal stores

Targeted customer service and campaign management using NFC and shelf extension via product tags in the store that take customers directly to the online shop

Virtual Reality
New possibilities for presentation and purchasing experiences going far beyond the shop floor – with virtual reality, innovative shopping environments can be created 

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IT architecture and technology

The right decisions on IT architecture and technologies are often crucial in determining commercial success. OSP supports you in your choice of the right IT design, the optimum platform, a suitable cloud solution or application, and with performance optimisation. We see ourselves as a driver of technology and work with the latest applications such as Docker, Kafka and Kubernetes. With specialists for DevOps, we not only offer advice on purely technological issues, but also on agile cooperation among all areas involving software, from development to operations to quality assurance.

Software architecture
From the design of individual applications to complex high-level architecture with modern approaches such as microservices and domain-driven design.

From the design of database models to performance tuning – OSP ensures optimum operation and improved data throughput.

Web technology
For modern, performance-oriented e-commerce representation, OSP offers you expertise in the commonly used web technologies and also provides support in the area of web design.

Mobile technology
Be it iOS or Android, smartphone, tablet or smartwatch, responsive or native – OSP can advise you on your route into m-commerce.

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IT project management

OSP offers not only technological expertise and industry knowledge, but also the ability to successfully plan and manage national and international IT projects. We support your company throughout the full implementation of IT projects or even just in specific areas, from order clarification to beyond the go-live.

More than 20 years’ experience in project management and recognised standards such as PMI, IPMA and Prince2 flow into our work, as do modern, agile methods such as Scrum. We are not defined by rigid procedural models – both waterfall and agile approaches are within our repertoire. Alongside standard project management tasks, we also offer assistance in the implementation of changes, and can moderate the introduction of new processes and methods. If required, we help you with the integration of agile methods into your projects in order to guarantee faster project development. 

Our project services:

  • Project management of your project in the area of IT / omnichannel business processes
  • Takeover of the project management office (PMO) 
  • Provision of agile project teams and Scrum Masters

Customer projects in the field of IT consulting


Omnichannel processes

Omnichannel project for bundling customer and order flows from the various sales channels (web, mobile and stationary physical store) of 24Shopping, a company of CP ALL, in a central IT system.

Digital control station

Development of a central, digital control center for Hermes Fulfilment's warehouse locations to increase the transparency and efficiency of business and IT processes.


IT project management

IT project management for the implementation of the IT infrastructure of new logistics centers of Hermes Germany.

Blockchain: Proof of concept

Joint development of a blockchain application for sales representatives of the international financial services provider.

Make use of our expertise for your projects

Talk to us, we’ll be happy to advise you!

Sebastian Sperk - Head of Sales - OSP

Sebastian Sperk, Head of Sales

T +49 40 8819022 22
M +49 160 476 54 08

Marcus Müller - Account Manager

Marcus Müller, Account Manager

T +49 40 8819022 22
M +49 151 207 615 87